Last updated: August 20, 2026

At Coast Mountain Living, your privacy matters.

If you share information with us, we believe you should understand what we're collecting, why we're collecting it and what we'll do with it. We also believe your information should be treated with care and respect.

This Privacy Policy explains how Krista Lachapelle, Coast Mountain Living (“Coast Mountain Living,” “we,” “us” or “our”) collects, uses and protects personal information when you visit our website, use our resources or assessments, communicate with us, or work with us in connection with real estate and relocation services.

Information We Collect

Depending on how you interact with Coast Mountain Living, we may collect information that you voluntarily provide, including:

• your name;
• email address;
• telephone number;
• information you provide through contact forms, quizzes, assessments or other resources;
• information about your real estate, relocation, community or lifestyle interests;
• information you share with us when requesting information or services; and
• other information you choose to provide during our conversations or correspondence.

Our website and the technology we use may also automatically collect limited technical information, such as your IP address, browser or device information, pages visited, referral source and general website usage information.

How We Use Your Information

We may use your personal information to:

• provide information, resources, assessment results or services you request;
• respond to questions and inquiries;
• communicate with you about real estate, relocation, communities and West Coast living;
• understand your interests so we can provide more relevant information and resources;
• provide and improve our real estate and relocation services;
• operate, maintain and improve our website and digital resources;
• understand how visitors use our website and resources;
• maintain appropriate business and client records; and
• meet legal, regulatory and professional obligations.

We only use personal information for appropriate business purposes and in accordance with applicable privacy and anti-spam laws.

Quizzes, Assessments and Your West Coast Fit Profile

Coast Mountain Living offers quizzes, assessments and other interactive resources designed to help people think more clearly about relocation, lifestyle and real estate decisions.

This includes our Coast Mountain Living – Could the West Coast Be Right for You? assessment.

When you complete an assessment, the answers you provide may be used to calculate and generate personalized results.

We use ScoreApp to host and process certain assessments. Information you provide through these assessments may therefore be processed by ScoreApp on our behalf in order to operate the assessment and provide your results.

If you provide your email address, we may use it to send you the personalized results or resource you requested.

Where you separately choose to receive ongoing Coast Mountain Living communications, we may also send you relevant information about West Coast living, relocation, communities and real estate.

Completing an assessment or requesting a resource does not require you to agree to receive ongoing marketing communications where separate consent is required.

Email Communications

If you choose to receive Coast Mountain Living emails, you may receive occasional information related to topics such as:

West Coast living, Sea to Sky and North Shore communities, relocation, real estate, market information, community guides, new resources and other information we believe may genuinely be useful to you.

We don't believe in filling your inbox simply because you trusted us with your email address.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

You may still receive communications necessary to respond to an inquiry, provide something you specifically requested, or communicate with you in connection with an existing business or client relationship.

We Don't Sell Your Personal Information

Coast Mountain Living does not sell or rent your personal information or email address to third parties.

We may share limited personal information with trusted service providers when necessary to operate our business and provide our services.

Service Providers

Like most modern businesses, we use third-party technology and service providers to help us operate.

These may include services used for:

• website hosting and management;
• quizzes and assessments;
• customer relationship management;
• email delivery and communications;
• analytics;
• scheduling;
• advertising and marketing; and
• other business operations.

These providers may process information on our behalf only as necessary to provide their services or as otherwise permitted by law.

Some service providers may process or store information outside British Columbia or Canada and may therefore be subject to the laws of the jurisdictions in which they operate.

Cookies and Website Analytics

Our website and the services we use may use cookies, pixels and similar technologies.

These technologies can help us understand how people find and use our website, remember preferences, improve the website experience and understand the effectiveness of our content or marketing.

Depending on the technology being used, information collected may include your browser type, device information, IP address, pages viewed, time spent on the website and referring website or source.

You can control or disable many cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.

Real Estate Inquiries and Services

If you contact Coast Mountain Living about buying, selling, relocating, renting or another real estate matter, we may collect additional information reasonably necessary to understand your circumstances and provide appropriate services.

Where you become a client, additional privacy obligations, disclosures and record-keeping requirements may apply as part of the real estate relationship.

Protecting Your Information

We take reasonable administrative, technical and organizational measures to safeguard personal information against unauthorized access, disclosure, loss, misuse or alteration.

However, no method of electronic communication or storage can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, or to meet legal, regulatory and professional obligations.

When information is no longer reasonably required, we may securely delete, anonymize or otherwise dispose of it.

Your Choices and Privacy Rights

Depending on applicable law and the circumstances, you may ask us to:

• tell you what personal information we hold about you;
• provide access to your personal information;
• correct inaccurate information;
• withdraw consent to certain uses of your information; or
• delete personal information that we are no longer required or permitted to retain.

You may also unsubscribe from marketing communications at any time.

To make a privacy-related request, please contact us using the information below.

Links to Other Websites

Our website may contain links to websites or services operated by other organizations.

Once you leave our website, the privacy practices of those organizations apply. We encourage you to review their privacy policies if you provide personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, services or technology change or as legal requirements evolve.

The most current version will be posted on this page, along with the date it was last updated.

Contact Coast Mountain Living

Questions about this Privacy Policy or how your personal information is handled are always welcome.

Krista Lachapelle
Coast Mountain Living
Real Estate Advisor, Real Broker
Vancouver & Sea to Sky, British Columbia

Email: krista@kristalachapelle.com
Phone: 604-318-1597